Return and Exchange Instructions
If you purchased your items from a store website, shoprealcheapjordans.com, please visit shoprealcheapjordans.com for return and exchange instructions. Purchases made from through our Canadian site and returned using the US instructions may result in the item(s) being returned to you or being held in customs.
Complete and include the return form, which is located on the reverse side of your invoice. If you no longer have the invoice, print the online return form. Fill out the required information and enclose with your package. If you are unable to obtain the return form, please include your name, address and daytime phone number, along with the reason for the return or exchange on a full sheet of paper. If it is an exchange, please include the style number, size and color of the product you would like exchanged.
Please use the return label that is attached to the Return Instructions and Address Forwarding insert received with your shipment. Do not use the prepaid return label attached to your invoice. The prepaid label on the invoice is used only for United States returns.
We recommend that you insure your package, as we cannot accept responsibility for uninsured packages. If a return label was not provided with your shipment, please return your insured package to the attention of:
Nanjingxinbai 6th Floor 3 Zhongshan Road, Nanjing Qinhuai District,china
Once processed your merchandise will be sent to our Returns and Exchanges Department in the China.
Returning/Exchanging a Gift
To prevent delays in processing your return or exchange, please provide the name and address of the person you received the gift from.
Please allow up to 30 calendar days from the day you return your package for your return to be credited or exchanged.
Exchanges are subject to availability. In the event that the item you requested for an exchange is no longer available, a refund will be processed as stated below.
Refunds will be processed in the form of payment used on the original order. For credit card refunds, please allow one or two billing cycles for the credit to appear on your statement.
In the event that an incorrect item was shipped, or if products were flawed or damaged in transit, the duties, customs, taxes and shipping charges you paid for the merchandise will be included in your refund.
We cannot accept COD returns.